Project Communications and Stakeholder Management

Abstract

This course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s (PMI®) A Guide to the Project Management Body of Knowledge®

Participants will learn through application to a case study and hands-on exercises.

This course is also sometimes known as "Engaging Stakeholders: Communications Strategies for Managing Expectations" and "Dealing with Conflicting and Hidden Agendas: Stakeholder & Communications Best Practices".

Learning Objectives

At the end of this course, participants will be able to:

  • Use the terminology and processes of stakeholder and communications management
  • Prepare a project or program communications management plan
  • Use the tools of stakeholder analysis
  • Learn tools and develop strategies for managing and monitoring stakeholder engagement
  • Learn tools and develop strategies for managing and project communications
  • Articulate the benefits of a proactive approach to project communication and stakeholder management

 

Who Should Participate

This course is ideal for those responsible for managing projects, programs and portfolios; project team leads; and managers whose resources are allocated to projects or who support project work.

Prerequisites

There are no prerequisites for this course.

Materials

Participants receive a workbook with copies of the course slides and case study materials.

WHAT YOU WILL LEARN

Introduction & PM Context

  • Introductions
  • Context & Definitions
  • Portfolios, programs, projects
  • Workshops: Introductions, Communication Puzzle (optional exercise)

 

Identifying Stakeholders
  • Identifying stakeholders and their expectations
  • Tools of stakeholder analysis
  • Stakeholder register
  • Assumptions
  • Plan stakeholder management
  • Workshops: Assumptions Log, Stakeholder Identification

 

Planning Communications
  • Communication challenges
  • Communication Plan
  • Communications Systems
  • Communication models
  • Type of reports
  • Workshops: Communication Challenges, Project Reporting

 

Plan Stakeholder Engagement
  • Stakeholder Engagement Plan
  • Benefits of engagement
  • Power Interest Grid
  • Engagement level
  • Workshops: Stakeholder Analysis, What is engagement?

 

Manage & Monitor Communications

  • Communications Skills
  • Productive Meetings
  • Workshops: Active Listening, Meeting intent, Practise chair session

 

Manage & Monitor Stakeholder Engagement

  • Managing and Monitoring Stakeholders
  • Stakeholder analysis
  • Salience models
  • Negotiation
  • Workshops: Stakeholder Interactions, Salience Model (optional)

 

Wrap Up
  • Emerging Trends
  • Workshop: Lessons Learned

 

 

 PMI is a registered mark of the Project Management Institute, Inc.

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